Kimono Cotton

Buyer be AWARE .... Under the Australian Consumer Law (ACL), consumers have rights that go beyond the manufacturer's warranty, including when a product becomes faulty after 12 months. Key Points: 1. Consumer Guarantees: The ACL provides automatic consumer guarantees that a product must be of acceptable quality, fit for purpose, and match the description or sample. These guarantees apply regardless of any warranty, and cannot be excluded. 2. Timeframe – More Than 12 Months? Yes – consumer guarantees may apply beyond 12 months, depending on: The nature of the product (e.g., a $2,000 washing machine is expected to last longer than 1 year). 🟧What a reasonable consumer would expect. How the product is marketed and priced. 🟧3. If a product fails after 12 months, you may still be entitled to: 🟧A repair, replacement, or refund (depending on the severity of the fault). 🟧Reimbursement for reasonable costs of returning the product. 4. 🟧🟧Major vs Minor Faults:🟧🟧 Major failure: You can choose a refund or replacement. Minor failure: The business can choose to repair the item. 🟨5. Proof of Purchase is required (e.g., receipt, bank statement). ⬛️Example: ⬛️If your $1,200 television stops working properly after 14 months due to a manufacturing defect, you can still claim under the ACL, even if the warranty was for 12 months only. The retailer (not the manufacturer) is responsible for resolving the issue. 🟢🟢 Action Steps 🟢🟢 1. Contact the retailer, not just the manufacturer. 2. State clearly: “I’m exercising my rights under the Australian Consumer Law.” 3. If the business refuses, you can escalate: 🟢🟢Lodge a complaint with your state's consumer protection agency (e.g., Fair Trading or Consumer Affairs)*** 🟢🟢Contact the ACCC for guidance. Would you like help writing a sample complaint or request email?