Returns Policy

ANTICA STYLE RETURNS POLICY

We want you to feel confident in your Antica Style purchases. If something isn’t quite right, here’s how returns work:

IN-STORE PURCHASES

Please note we have a no return or exchange policy for in-store purchases. We encourage you to try items on before purchasing to ensure the perfect fit.

ONLINE PURCHASES – FULL PRICED ITEMS

If your online purchase isn’t suitable, you may return it for a store credit (excluding shipping costs), provided:

  •        The item is unworn, unwashed, unaltered, free of marks and odours and in original condition.
  •        All tags and labels remain attached.
  •        Proof of purchase is included.

The item is returned within 10 days of delivery (including deliveries to PO Boxes/Parcel Lockers, even if collected later).

Please email us within 3 days of receiving your order to notify us of your return.

SALE AND FINAL SALE ITEMS

Items marked SALE and FINAL SALE are not eligible for return, exchange, or credit unless deemed faulty under Australian Consumer Law.

ACCESSORIES & PERSONAL ITEMS

For hygiene and personal care reasons, earrings, jewellery, hats, bags, and body products cannot be returned unless faulty.

LATE RETURNS

Returns received outside the 10-day window (and pre-approved by email) will only be eligible for a store credit minus a $10 restocking fee.

HOW TO RETURN AN ONLINE ORDER

Email us at info@anticahome.com.au within 3 days of receiving your order, stating your reason for return. If faulty, please include photos.

  •        Complete the Return Form included in your parcel.
  •        Return the item to us at your cost, using a tracked postal service.
  •        Once received and inspected, we’ll issue your credit within 3 business days. 

We do not cover return postage for change-of-mind or incorrect size. We are not responsible for items lost or damaged in transit, so please keep your tracking details.

FAULTY ITEMS

Our goods come with guarantees under the Australian Consumer Law. If your item has a major fault, you are entitled to a repair, replacement, or refund. A major fault includes situations where the product is unsafe, significantly different from the description, or not fit for normal use.

  •        For minor faults, we may choose to repair or replace the item.
  •        If a replacement is not available, you may opt for a store credit or refund.
  •        Refunds are processed back to the original payment method.

Each claim is assessed individually, and we aim to resolve all faulty item claims as soon as possible once we liaise with suppliers.