Returns Policy

ANTICA STYLE RETURN POLICY

At Antica Style we want you to be happy with your purchase and love your new item as much as we do.  We do ask you to please read and follow the below steps to ensure a smooth return process, should an item not be suitable.  Please note, our online store is different to our physical store, hence the below must be adhered to.

INSTORE RETURN POLICY

When shopping at Antica Style we ask you to please consider your purchase carefully.  We encourage you to try on your garments instore, as an incorrect size is considered a change of mind and under Australian Consumer Law, we are not obligated to provide an exchange.

ONLINE RETURN POLICY

To return your online purchase, please read below and to ensure you are eligible to return your purchase to receive a store credit. Subject to compliance with the timeframes for returns, noted below, we will offer a store credit for a change of mind or incorrect sizing, this includes gifts.

 For an online purchase to be returned it must meet the following criteria:

• The item has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
• The item has not been damaged whilst in the customer's possession or during delivery.
• Proof of the purchase is provided.
• The original labels and swing tags are attached to garment.
• Item is returned within 14 days of the item being delivered to you.

Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.

TIME FRAMES FOR ONLINE AND STORE RETURNS

For products other than faulty products, to be eligible for a return, you must ensure the item is returned to us within 14 days of the goods being delivered to you.

FAULTY PRODUCTS

In line with Australian Consumer Law, if an item purchased from Antica Style has:

1. A genuine manufacturing fault; or

2. Does not correspond with descriptions given to you, you are entitled to a replacement or refund.

If your item is fault, send an email to info@anticahome.com.au outlining details of the fault along with photos. 

We will respond to your email within five (5) working days with a solution and next steps.

If your preference is an exchange of product, but we do not hold stock of the same type or size, we will offer you a refund or a store credit to the value of the original purchase price of the garment, excluding any postage costs.

Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  If a fault does not amount to major failure in the garment, we are entitled to elect between providing you with a repair, replacement, or other remedy.

Please note any refund for a faulty garment must be credited to the original credit card used at the time of purchasing the garment.

STEPS TO RETURN:

• Send an email to info@anticahome.com.au within seven (7) days of receiving your order in the mail.
• In the email include the reason for the return, along with a copy of the receipt.  
• We will be in touch within five (5) working days with next steps.
• At this time, complete the ’Return Form’ sent with your original package and include with your item when sending back.

 OTHER CONDITIONS TO NOTE

• If you have returned your product due to a change of mind or incorrect sizing, you can purchase the product in your required size (or other product) using your store credit that will be applied.
• We are unable to hold items for exchange while we wait for your item to be returned to us.
• We are unable to process returns and store credits until your item is received and has been inspected by us. We do not refund or add credit for cost of return postage.
• The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.
• We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you at your expense.
• We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your courier’s tracking number for your follow up.
• We aim to process your return and send (apply your credit note in our system) within five (5) working days of receiving and inspecting your returned item.
• Due to health and personal hygiene reasons, we are unable to accept returns of earringsor personal care items such as body creams etc.
• Sale items purchased both instore and online are considered ‘final sale’ and cannot be exchanged or refunded (subject to Australian Consumer Law).